Answer the following statements true (T) or false (F)

Question

1. Taking care of the customer applies equally well to nonprofit and for-profit businesses. 
2. In business, innovation is defined as finding ways to deliver new or better goods or services. 
3. Whereas a generation ago organizations rewarded employees for their efficiency, today the emphasis is on length of service. 
4. Despite continued immigration, the proportion of racial or ethnic groups in the United States is expected to be stable well into the next century

Answer 1

1. TRUE
Nonprofit organizations are well advised to be responsive to their "customers," too, whether they're called citizens, members, students, patients, voters, rate-payers, or whatever, since they are the justification for the organizations' existence.
2. TRUE
Finding ways to deliver new or better goods or services is called innovation.
3. FALSE
A generation ago, organizations rewarded employees for their length of service. Today, however, the emphasis is on efficiency: Companies strive to produce goods or services as quickly as possible using as few employees (and raw materials) as possible.
4. FALSE
Today nearly one in six American workers is foreign-born, the highest proportion since the 1920s. But greater changes are yet to come. By mid-century, the mix of American racial or ethnic groups will change considerably, with the United States becoming half (54%) racial or ethnic minority.