Face-to-face delivery of bad news increases the probability of misinterpretation of the news.

Answer the following statement true (T) or false (F)


False

Personal delivery has been the preferred medium for delivering bad news because it signals the importance of the news and shows empathy for the recipient. Face-to-face delivery of bad news provides the benefit of nonverbal communication and immediate feedback, which minimizes the misinterpretation of highly sensitive messages. See 7-1: Choosing an Appropriate Channel and Organizational Pattern

Business

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