With the exception of ________, all of the following guidelines can help you close a negative message on a respectful note
A) being sincere
B) managing future correspondence
C) avoiding an uncertain conclusion
D) promising an optimistic future outcome
E) expressing optimism, if appropriate
Answer: D
Explanation: D) All of the following guidelines can help you close a bad news message respectfully: avoiding an uncertain conclusion, managing future correspondence, expressing optimism (if appropriate), and being sincere.
You might also like to view...
________ is the ability of the service provider to respond to the customer's needs on a timely basis
A) Reliability B) Responsiveness C) Assurance D) Empathy
When repeating a project for a previous client, a research proposal is not necessary
Indicate whether the statement is true or false
List the three parallel dimensions of selling.
What will be an ideal response?
Some analysts focus attention on cash flow from operations, thinking it as important as, or more important than, net income as a performance measure. Interpreting cash from operations as a measure of operating performance requires considering cash flows along two dimensions: (1) their timing and (2) their classification and disclosure in the statement and related notes. Explain