When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?," she is:
a. being polite to the mother
b. likely to get detailed information about the child.
c. behaving professionally.
d. not showing respect for the child.
d
FEEDBACK: a. Incorrect. She is not showing respect for the child.
b. Incorrect. She is not showing respect for the child.
c. Incorrect. Not addressing the child demonstrates unprofessional behavior.
d. Correct.
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