Typically the cost of an unhappy customer is lower than the cost of service recovery
Indicate whether the statement is true or false
False
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Exclusive dealing arrangements are mainly used by companies looking for an edge in markets increasingly driven by ________
A) price B) efficiency C) product variety D) add-on services E) spatial convenience
Group-oriented human resource management practices are a clear preference in which cultural dimension?
a. feminism b. individualism *c. collectivism d. small power
Kyle was eating clam chowder soup in a restaurant when a very small piece of bone lodged in his throat. Fortunately, he was able to remove the bone with his fingers. However, he was upset by the incident and sued the restaurant for negligence. What is the most likely result in this case?
a. Kyle will not collect any damages since he did not sustain any damages. b. Kyle will collect damages because the restaurant committed negligence per se. c. Kyle will collect damages if he proves it was possible to prevent tiny fish bones from being present in clam chowder. d. Kyle will collect damages, as res ipsa loquitur applies.
The primary purpose of a data warehouse is to ________.
A. Organize departments B. Interface between the computer and employees C. Combine strategic information D. All of these