What should you do when you have a customer that is frequently complaining about your company, products, or services?

A. explain how the customer is being inappropriate and end the conversation
B. inform the customer that you agree and will make suggestions to management
C. allow the customer to vent for a while and apologize as necessary
D. if the complaint is not in your area of expertise, explain how it is not your problem and ask to move on


Answer: C

Computer Science & Information Technology

You might also like to view...

___________ is a term used to describe encryption systems that simultaneously protect confidentiality and authenticity of communications.

Fill in the blank(s) with the appropriate word(s).

Computer Science & Information Technology

A program may change the interrupt key by using

A. the signal function B. the tcsetattr function

Computer Science & Information Technology

A global variable cannot be accessed from more than one location in a JavaScript

Indicate whether the statement is true or false

Computer Science & Information Technology

Posting a message to a discussion forum that is completely off topic or appears to be promoting something may be considered ________ by the user community.

A. flaming B. spam C. cyberbullying D. netiquette

Computer Science & Information Technology