Which of the following statements about customer involvement is BEST?
A) In service industries, customer contact is of minor importance.
B) High task divergence and flexible process flows require more flexibility of the process's employees, facilities and equipment.
C) A firm that produces standardized products often seeks customer specifications.
D) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.
B
You might also like to view...
In a computerized accounting system, a work sheet may not be necessary because the software program automatically posts entries to the accounts and prepares financial statements
Indicate whether the statement is true or false
Which of the following statements is true about negotiation and settlement?
A) It is a formal ADR method that delivers a verdict. B) Most lawyers attempt negotiation before taking a case to trial. C) It involves an independent or neutral third party. D) It is mandatory for both the parties to be represented by a lawyer.
Explain the need, purpose, and creation of the most recently created federal cabinet-level department. How would you defend the creation of that department to someone who is critical of the size of the President's cabinet?
What will be an ideal response?
The operating margin measures operating income per dollar of assets.
Answer the following statement true (T) or false (F)