What benefits the department the most when it is treated as an ongoing process in which the department continually seeks to challenge its own practices?
A) Risk management B) Determining objectives
C) Strategic planning D) Setting goals
D
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What are the two items that medical assistants should carry with them when adapting to a change in their normal routine of duties?
What will be an ideal response?
An injury to the ligaments of a joint is called a:
A) strain. B) fracture. C) sprain. D) dislocation.
A(n) ________ plan is a strategy for finding, correcting, and preventing fraudulent medical office practices.
Fill in the blank(s) with the appropriate word(s).
You greet your patient with a smile and eye contact, but your patient seems to be actively avoiding making eye contact with you. How should you handle this situation?
A. You should confront the patient about not making eye contact. B. You should continue to behave in a friendly manner and to exercise common social politeness. C. The patient may be hiding something; you should make sure to thoroughly identify the patient before proceeding. D. The patient is being antisocial, so you should not attempt to engage him or her in conversation and focus on your task.