Beling was asked to make a presentation to a group of police officers. For her topic, Beling
decided to explain some techniques to help manage job stress. What tactic is Beling using to
make the presentation interesting?
A) using effective supporting materials
B) building in redundancy
C) reinforcing key ideas verbally and nonverbally
D) presenting information that relates to listeners
D
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What does research suggest about good listeners?
a. They do not need to make a conscious effort to listen. b. They allow themselves to dwell on their own thoughts from time to time. c. They are present mentally as well as physically. d. They are born with a natural tendency to be a good listener.
Lang, a Korean, and Leslie, an American, are two team leaders at Croyston Inc who were discussing how to maximize team effectiveness
Their conversation happened in front of their supervising manager, and their discussion did not end with any clear conclusion because both were vague about their points. Which statement best expresses the feelings of the manager after listening to their discussion, and why did their discussion not yield clear any logical conclusion? a) Their discussion was lacking in planning and analysis, which are both required for successful communication b) Their discussion included perceptual differences, which adversely affected successful communication. c) Their different cultures intruded in the discussion, which affected successful communication. d) Their discussion did not have a purpose, which affected successful communication.
According to ______, affectionate communication is a biologically adaptive behavior that contributes to human viability and fertility by improving health and fortifying the body’s flight or fight system.
A. cognitive valence theory B. the intimacy process model C. adaptive value theory D. affective exchange theory
According to the Impact / Society box, “Where Do People Listen to the Radio?,” what is true about radio listening habits?
a. People mostly listen at home. b. People listen more in the car than everywhere else combined. c. The majority of radio listening is done at work. d. People listen twice as much at work as they do at home.