This question contains two parts; be sure to answer both. First, define the concept of security in the digital age. Second, imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas). Name at least three specific measures that your department could take to prevent security breaches on the Internet.

Question

What will be an ideal response?

Answer 1

Security is a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss. Security is a continuing challenge, with computer and cell-phone users constantly having to deal with threats ranging from malicious software (malware) that tries to trick people into yielding passwords, Social Security numbers, and financial information to deviant programs (viruses) that can destroy or corrupt data.

Prevention tips are as follows:
pick strong passwords, using a mix of letters, symbols, and numbers;
use different passwords for different web services;
don't reveal sensitive information, not even in "private" areas of services such as Facebook;
be careful about free and illegal downloads, which often contain spyware;
be mindful of liability issues; and
apply the latest security updates to all your software, including operating systems, browsers, and antivirus programs.

Students should list and explain three specific ways to prevent security breaches in the customer-service department of the local utility.