Nonverbal communication is multidimensional. Give one tip for good nonverbal communication for a phlebotomist.
What will be an ideal response?
Tips for good nonverbal communication for a phlebotomist include:
- Smiling sincerely conveys to the patient that you care.
- Establishing and maintaining eye contact tells the patient that the phlebotomist cares enough to recognize the patient as an individual and not just another case. Making eye contact with a patient should be done on eye level.
- Be sure that gestures match the spoken word.
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A) Agreement on all issues B) A written contract for performance C) No surprises to the employee D) None of the above
Which of the following BEST defines mocifloxan?
A. The process of forcing oxygenated air into the lungs through mechanical means B. A small, flexible, tubular instrument threaded into a large vein and inserted into one of the large chambers of the heart; used to deliver medication or nutrition to the central venous system C. An antibacterial medication used in the treatment of respiratory infections, anthrax, intra-abdominal infections, and other high-risk diseases D. An NSAID used to reduce fever, pain, swelling, and stiffness; used in the treatment of various conditions, including rheumatoid arthritis and patent ductus arteriosus
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A. urinalysis B. universal precautions C. upper respiratory infection D. urinary tract infection
The procedure performed for definitive treatment rather than for diagnostic or exploratory purposes is called the:
A. primary procedure B. definitive procedure C. major procedure D. principal procedure