The patient reports to the nurse concerns that none of the healthcare team members seem to be listening to their wishes. What action should be taken by the nurse?
1. Offer emotional support to the patient.
2. Encourage the patient to stand up for himself.
3. Report the concerns to the hospital's administration.
4. Set up a patient care conference.
4
Rationale: A patient care conference is indicated to ensure that all members of the health care team are communicating actions. Offering emotional support is important but does not address the root cause of the problems being perceived by the patient. The patient is acutely ill and should not have to use force to promote continuity of care. It is the responsibility of the nurse to act as a patient advocate. The administration of the hospital should not be involved at this level of the process.
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