Which statements, made by a member of the healthcare team, best demonstrate patient-centered care? Select all that apply
1. "We have decided that you need to have surgery for your condition."
2. "What time would you like to take your bath?"
3. "I ordered apple juice for your breakfast."
4. "I brought the extra blanket that you asked for."
5. "You will need to return to the office tomorrow to get the results of these laboratory tests."
2, 4
Explanation: 1. This is the traditional approach to healthcare in which the "experts" know all and plan without regard to the patient's opinions.
2. This statement allows the patient choice in planning and self-direction in care.
3. The person making this statement has assumed the patient wants apple juice today. This is not patient-centered care.
4. This statement reflects achievement of a patient request.
5. This statement makes poor use of the patient's time, assuming that all the patient has to do is come back to the office tomorrow. Typically, lab results can be communicated over the telephone, which is much more respectful of the patient's time.
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