Which basic attending skill is probably the most powerful tool in creating an empathic environment?

A. Clarifying
B. Reflection
C. Summarization
D. Open-ended questions


B. Reflection

Rationale: Reflection is a statement that reflects the affective part or emotional tone of the clients' message, whether verbal or nonverbal, is a powerful tool in creating an empathic environment. Helps client feel understood. "I see tears in your eyes" "I sense a lot of anxiety"

Social Work & Human Services

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Social Work & Human Services