Which of the following is the reason why speech data is gaining importance in call centers?
A) It holds no patterns and therefore requires no analysis.
B) It can be optimized and stored in lesser storage capacities than text data.
C) Every individual has the same vocal pattern; therefore, it requires no analysis.
D) The analysis of the tone of voice and tempo reveals valuable information.
D
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A positive listening climate includes ______.
A. taking notes B. maintaining eye contact C. leaning toward the speaker D. all of these
A panel of persons who are elected by the shareholders that make policy decisions concerning the operation of a corporation is known as the ________
A) legal aides B) cartel C) consortium D) board of directors
In a classic blending problem, revenue is maximized by subtracting cost from profit
Indicate whether this statement is true or false.
In ________, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor's product, motorcycling, and engaging in other legal activities outside of work.
A. invasion of privacy B. lifestyle discrimination C. constructive discharge D. defamation