_____ is the empathic skill of communicating your understanding of the factual, descriptive, or

informational part of a message.



A. Preparatory empathy
B. Socialization ability
C. Reflecting content
D. Reflecting feelings


ANS: C
PG: 329
Feedback: Reflecting content (Carkhuff, 1987) is the empathic skill of communicating your understanding of the
factual, descriptive, or informational part of a message. In exercising this skill, a form of active listening, you
paraphrase or restate the client's words.

Social Work & Human Services

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