Which of the following statements is the most empathic response to a client's disclosure that her father abandoned her family when she was a young child?
A) "That must have been terribly hurtful experience for you."
B) "I too have been disappointed by important people in my life."
C) "You will find that one of the constants in life is that people will often let you down."
D) "What do you think motivated your father to do that."
Ans: A
Empathy is important, yet challenging, to communicate. A genuine, open-ended, and nonjudgmental response can often convey empathy to a client. Claiming the same experience, turning the statement into a "lesson," or exploring before acknowledging are communication techniques that can impair communication.
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