In the context of an ethical decision-making process, discuss the importance of communication in implementing a change
Once the alternative is selected, it should be implemented in an efficient, effective, and timely manner.
This is much easier said than done, because people tend to resist change. In fact, the bigger the change, the greater the resistance to it. Communication is the key in helping people accept a change.
It is imperative that someone whom the stakeholders trust and respect answer the following questions: Why are we doing this? What is wrong with the current way we do things? What are the benefits of the new way for you?
A transition plan must be defined to explain to people how they will move from the old way of doing things to the new way. It is essential that the transition be seen as relatively easy and pain free.
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