Explain the three types of conflict and how they can be good for the organization.
What will be an ideal response?
*Task conflict refers to a clash between individuals about the direction, content, or goals of a work assignment
*High task conflict can lead to disagreements that may raise negative emotions, such as resentment,
anger, and aggression
*Low levels of task conflict are believed to have the most positive effect on organizations by stimulating
creativity, healthy competition, and critical thinking among the individuals discussing the various ways to
approach a task
*Another benefit of task conflict is that if handled appropriately, it allows every viewpoint to be heard and
discussed, giving the individuals a sense of recognition and job satisfaction
*Relationship conflict is the clash in personality between one or more individuals in the workplace.
*This type of conflict can be useful in resolving disputes if the parties are willing to communicate in a
constructive and effective way
*Overall, it is considered the most destructive and harmful to organizations because it can give rise to
hostility, mistrust, fear, and negativity
*Managing relationship conflicts can also be time-consuming and take resources away from other goals
and priorities
*A major challenge for organizations today is that workforce diversity brings together dozens of different
personalities, attitudes, and viewpoints, so managers must ensure that workplace relationships are as
harmonious as possible
*Process Conflict refers to the clash in viewpoints about how to carry out work
*Like task conflict, process conflict can be beneficial to organizations as long as it operates at a low level.
When individuals and groups are given the chance to express their thoughts and opinions, they are
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A. Role overload B. Role ambiguity C. Role autonomy D. Role conflict E. Role underload
Which type of listening distraction is often the most difficult to troubleshoot?
a. source b. situational c. bias d. medium
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Indicate whether the statement is true or false
As time passes, fixed assets other than land lose their capacity to provide useful services. To account for this decrease in usefulness, the cost of fixed assets is systematically allocated to expense through a process called
A) equipment allocation B) depreciation C) accumulation D) matching