Answer the following statements true (T) or false (F)
1. Managers often perform customer service roles as well.
2. A properly designed and administered structured interview includes probing questions designed to encourage job candidates to tell something about themselves and why they are interested in the job and qualified for it.
3. Hospitality organizations try to hire people who are able to handle the stress of providing service, especially when a service failure occurs.
4. Student recruiting is a major strategy in hospitality because the industry tends to want mature employees who have “been around the block a time or two.”
1. True
2. False
3. True
4. False
You might also like to view...
Stock splits must be recorded in the general journal because they affect stockholders' equity
Indicate whether the statement is true or false
The fishing tournament will be held in the pocono's, we plan to book at a campground sight in the area
What will be an ideal response?
Which of the following comprises part of the nexus of institutions making up corporate governance?
a. Criminal law b. Financial market regulation c. Wage regulation d. None of the above
In a mixed contract involving both goods and services, Article 2 of the UCC will govern if the predominant purpose is the sale of goods
Indicate whether the statement is true or false