All of the following are change levers that Robert Simon suggests focusing on except:
a. Interactive controls
b. Diagnostic controls
c. Alignment metrics
d. Belief systems
c. Alignment metrics
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Data mining refers to:
A) designing customer information file structure. B) collecting customer data required to fill the customer information file. C) entering the customer data in the customer information file. D) analyzing a customer information file.
In operant conditioning, if we want to cause the behavior to increase, then we want to use positive reinforcement or ______.
A. negative reinforcement B. punishment C. extinction D. onboarding
Which one of the following terms represents treating an abstraction as if it exists as a concrete entity?
A. Strategies D. Objectives B. Tactics E. Reification C. Goals
The first stage in the process that organizations need to engage him to become inclusive is:
a. Strategic planning b. Self study/assessment c. Feedback d. Implementation