In a service business, the customer and the front-line service employee interact to co-create the service
Indicate whether the statement is true or false
TRUE
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What is active listening? Why is it important to the feedback process?
What will be an ideal response?
The ________ strategy results in a peak during the discount week, often followed by a steep drop in demand during the following weeks
A) Everyday low pricing B) High-low pricing C) Fixed price D) Menu pricing
You have two contracts available to you: ONE is a perpetuity with cash flows of $500 per year, with the first cash flow beginning today. TWO is a perpetuity with cash flows of $500 per year, with the first cash flow beginning one year from today
Which has a greater present value if the required rate of return is 5%? A) Contract ONE is preferred because it has a present value that is $500 greater than contract TWO. B) Contract TWO is preferred because it has a present value that is $500 greater than contract ONE. C) Contract ONE is preferred because it has a present value that is $476.19 greater than contract TWO. D) Because these are perpetuities with equal required rates of return, they have equal value.
A patent is available for an idea as well as a tangible application
Indicate whether the statement is true or false