Effective listening is the key to managing conflict. Active listening requires effort and concentration. Discuss three tactics someone can use to be a more effective, active listener during a conflict.
What will be an ideal response?
Let partner speak. Put yourself in your partner’s place. Don’t jump to conclusions. Ask questions. Paraphrase what your partner says.
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The most enduring genres do not adapt to changing social conditions
Indicate whether this statement is true or false.
Craig recently started working for a human resources consulting firm. He has been making comparisons between this organization and that of his previous job, where he worked in sales. One big difference Craig has noticed is that at his old job, people seemed much friendlier and there was a lot of interoffice socialization. At his new job, everyone works fairly isolated. Craig is experiencing which stage of organizational assimilation?
A. anticipatory socialization stage B. comparison stage C. encounter phase D. metamorphosis stage
Which of the following statements is true of an impromptu speech?
a. This type of speech is used in political speeches and keynote addresses. b. An outline of key words and phrases is used as a point of reference. c. Speaker may leave out important information or confuse audience members. d. It requires a lengthy preparation process prior to the speech.
Interviewers talk more than interviewees when asking closed questions.
Answer the following statement true (T) or false (F)