A client has been treated in the emergency department after a tornado and is awaiting discharge instructions. This client is close to losing control, although other family members are attempting to calm him down
Which response by the nurse is most helpful? a. Call security and have them standing by in case they are needed.
b. Instruct the person to leave the area until he can calm down.
c. Offer the client the choice of waiting in the treatment room or the waiting room.
d. Ask the family to help move the client out of the treatment area.
C
Offering people choices often is a good way to get them to focus on something other than their distress. Calling security and telling the person to leave might escalate the situation, although if all other methods fail, the safety of staff, clients, and other visitors takes priority. Asking the family to help move the client puts him in a difficult position and may end up causing them in-jury.
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