Seok's company tries to balance the interests of different stakeholders in relation to the claims of other stakeholders. Which approach to social responsibility is the organization implementing?
A. offensive
B. defensive
C. accommodative
D. proactive
E. obstructionist
Answer: C
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Each year, Honeywell asks every department manager to rate his or her department's strengths and weaknesses as well as those of the other departments with which the department interacts
Then each department manager is asked what he or she sees as the greatest threats and opportunities for the company. Honeywell is asking its department managers to engage in a(n) ________. A) SWOT analysis B) portfolio analysis C) market analysis D) functional planning session E) compatibility assessment
Michaela and Carolyn are discussing changes to the benefits program at their organization. Michaela would like to see the organization provide more lifestyle benefits such a dog day care. Carolyn is pushing for more dental and disability coverage. What aspect of providing a benefits program are Michaela and Carolyn discussing?
A. amount B. mix C. flexibility D. vesting
Which statement concerning customer service is correct?
a. Customer service only concerns a retailer's intangible activities. b. Different people almost always judge a retailer's customer service in a similar manner. c. People's assessment of customer service depends on perceptions—not necessarily reality. d. Customer service only concerns a retailer's tangible activities.
A flexible policy that mimics the pay mix competitors are paying is known as a:
A. security policy B. work/life balance policy C. market match pay with competition (match) policy D. market mix policy E. performance driven policy