Discuss when situations when it is more appropriate to send a business letter

instead of an e-mail and vice versa.



What will be an ideal response?


A business letter is more appropriate than email when contracting or obligating the
business, in cases where the message is important and must be seen by the recipient,
when the message is personal or sensitive in nature, and for thank you notes. Email is
appropriate for many other routine communications, such as reminders, updates, and
situations where the sender needs to reach many people, but the communication is not
sensitive or personal.

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