Sonya manages a specialized environmental consulting practice, GreenSolutions, within a large multinational corporation. Client feedback obtained in the past 12 months indicates that GreenSolutions' business is on the decline. Sonya decides to implement various changes within her practice to improve GreenSolutions' service quality. One of the key elements of these changes will be to refocus her staff on

A. establishing short-term relationships.
B. measuring product performance.
C. occasionally meeting the needs of clients.
D. giving clients what they want when GreenSolutions wants.
E. making it easy and enjoyable for clients to experience a service.


Answer: E

Business

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