In responding favorably to a claim even though the customer was at fault, what should you try to accomplish in the body of your message?
What will be an ideal response?
Answer: In the body of the message, you want to discourage such claims in the future by steering the customer in the right direction. In addition, you don't want to imply that you will grant similar claims in the future. The challenge is to deliver the message diplomatically, without being condescending or preachy.
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Answer the following statements true (T) or false (F)
Because of the efficient-markets hypothesis, the impetus for increased disclosure with less concern for choice among accounting alternatives has grown stronger.
9 . Big Firm (BF) is planning a merger with Minor Player (MP). BF has a market share of 50 percent and MP has a market share of 10 percent. If this merger goes ahead as planned, it will lead to an increase in the Herfindahl-Hirschman Index (HHI) by
a. 500 b. 2000 c. 5000 d. 1000
On May 15, Tumbleweed, Inc. purchased Dansell Corp. bonds for $80,000. The securities are considered available-for-sale securities. This is the company's first and only investment in available-for-sale securities. On September 30, the bonds had a market value of $85,000. The $5,000 difference must be reported on Tumbleweed's income statement as a $5,000 gain.
Answer the following statement true (T) or false (F)
An estimation by the Computer Security Institute suggests that losses caused by insider attacks account for between________ percent of the entire organization's losses related to computer crimes
A) 10 and 20 B) 30 and 50 C) 40 and 60 D) 20 and 80