Allison is a frontline employee at The Peabody Hotel. When customers are unsatisfied, she is able to handle many of the problems herself, without getting permission from her supervisors. As a result, Allison feels more satisfied with her job because of the freedom she has to problem solve on her own. The Peabody has done a good job of ________ ________.
A. Employee empowerment
B. Keeping loyal customers
C. Gathering crucial data
D. Using social media
E. Perfect fill-ordering
Answer: A
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