Explain how a counterproposal can be used to preserve a relationship with the reader when denying a request or when delivering bad news
Following negative news with an alternative action, referred to as a counterproposal, will assist in preserving a relationship with the reader. Because it states what you can do, including a counterproposal might eliminate the need to state the refusal directly. The counterproposal can follow a refusal stated in a tactful, sensitive manner.
While the counterproposal might represent a tangible benefit, at times it is more intangible in nature. Any counterproposal must, of course, be reasonable. A reasonable counterproposal might be to include some additional items at no charge or to offer a discount certificate good on the customer's next order.
When no reasonable counterproposal is apparent, the sender might be able to offer a silver lining thought that turns the discussion back into the positive direction. When offering a counterproposal or silver lining statement, care must be taken to ensure that the idea does not seem superficial or minimize the recipient's situation.
You might also like to view...
Ethics and ethos are the same thing.
Answer the following statement true (T) or false (F)
Observation of a client's inventory is a presumptively mandatory audit procedure.a. What part should the auditors play in planning the physical inventory?b. Describe the procedures performed by the auditors during their observation of a client's physical inventory.c. Why do the auditors document their inventory test counts in their working papers?
What will be an ideal response?
When deciding on a persuasive speech topic, after you have identified strong attitudes you hold about five controversial issues, what is next?
What will be an ideal response?
The classified Balance Sheet will divide its Liabilities Section as the following subsections
A) Current Liabilities and Long-Term Liabilities B) Current Liabilities and Other Liabilities C) Other Liabilities and Long-Term Liabilities D) Present Liabilities and Tomorrow's Liabilities