What is the effect on the accounting equation when a company recognizes rent as earned that had previously been received in advance from customers?
a. Expenses increase
b. Revenues decrease
c. Liabilities increase
d. Net income increases
d
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________ helps in the prompt resolution of service issues.
A. Knowledge gap B. Procedural rigidity C. Intangibility D. Employee empowerment E. Service gap
According to the text, “limited ability” in the Trueblood Committee Report’s second financial statement objective may refer to:
a. full disclosure. b. financial statements designed to meet the special needs of specific users. c. serving users with specific limitations. d. both a and b.
A meta-analysis summarized studies that examined the effects of supervisor aggression and co-worker aggression on employees’ health. This study found
a. coworker aggression was considerably more harmful to employee health than supervisor aggression b. supervisor aggression was considerably more harmful to employee health than coworker aggression c. coworker and supervisor aggression were equally harmful to employee health d. neither coworker nor supervisor aggression influenced employee health measures
Gerald's Tire Service provides each employee with a clean, sharp-looking uniform. It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered. Gerald's Tire Service emphasizes ________ in the five service quality dimensions.
A. assurance B. tangibles C. reliability D. empathy E. responsiveness