Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want.
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Answer the following statement true (T) or false (F)
False
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________ is a restraint of trade in which a seller refuses to sell one product to a customer unless the customer agrees to purchase a second product from the seller.
A. A tying arrangement B. Predatory pricing C. Price fixing D. A group boycott
A good rule of thumb is to answer your phone within two rings if possible. _________________________
Answer the following statement true (T) or false (F)
Which of the following is a complete closed loop planning system that develops plans for all
materials and operations? A) supply chain management B) capacity requirements planning C) enterprise resource planning D) material requirements planning
The role of managers in implementing change is considered the ______.
A. content of change B. process of change C. the rational aspect of change D. the cognitive aspect of change