Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want.
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Answer the following statement true (T) or false (F)


False

Business

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________ is a restraint of trade in which a seller refuses to sell one product to a customer unless the customer agrees to purchase a second product from the seller.

A. A tying arrangement B. Predatory pricing C. Price fixing D. A group boycott

Business

A good rule of thumb is to answer your phone within two rings if possible. _________________________

Answer the following statement true (T) or false (F)

Business

Which of the following is a complete closed loop planning system that develops plans for all

materials and operations? A) supply chain management B) capacity requirements planning C) enterprise resource planning D) material requirements planning

Business

The role of managers in implementing change is considered the ______.

A. content of change B. process of change C. the rational aspect of change D. the cognitive aspect of change

Business