How does AtlantiCare empower its employees in individual business units?
At the managerial level, AtlantiCare requires attendance at an educational program outlining how to use the Baldrige framework to enhance performance and foster innovation. That gives managers the tools they need to operate within a leadership environment referred to by the organization as the tight-loose-tight process. The strategy refers to the level of autonomy and authority given to those below the top management level. By loosening the reins, AtlantiCare empowers its employees in individual business units to customize the means by which they meet high-level goals, thus creating a more agile organization.
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