Asking members how they _______________ with conflict within a group is a recommended means to assist in dealing with it when, and if, it arises

A) ?promise to deal
B) ?predict how they would deal
C) ?neglect to deal
D) ?as a child used to deal


B

Social Work & Human Services

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In the functional approach, a leader would may have to pick up each of the following roles, except:

A. Executive B. Policymaker C. Planner D. Internal group representative

Social Work & Human Services

A client abruptly stops coming to therapy after the sixth session. She shows up at the office several weeks later demanding a copy of her records. The social worker does not believe that the information in the record could cause harm to the client, but denies access because the client did not provide any reason for the abrupt termination or reasons for wanting the copies. The actions by the social worker are:

A. Unethical because the client should have access to his or her record under these circumstances B. Ethical because the reason for the release must be disclosed to the social worker C. Ethical because the client terminated without notice D. Unethical because the client is always able to access his or her record under any circumstances

Social Work & Human Services

_____ is defined as making certain that what the client says is understood

a. Clarification b. Simple encouragement c. Reflective responding d. Rephrasing

Social Work & Human Services

_____________________can involve tension and even dislike among group members.

A) Managerial conflict B) Staff conflict C) Relationship conflict D) Individual conflict

Social Work & Human Services