The ability to provide prompt service and to respond quickly to customer requests is called reliability.
Answer the following statement true (T) or false (F)
False
Reliability is the ability to provide service dependably and accurately and thus to deliver what was promised. Responsiveness is the willingness and ability to provide prompt service and to respond quickly to customer requests.
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A corporation is subject to a federal flat income tax rate of 34 percent
Indicate whether the statement is true or false
The first phase of the new-product development process is ________
A) problem recognition B) product concept screening C) idea generation D) product concept development E) business analysis
Which of the following refers to copying of the others’ behaviors (e.g., body movements, facial expressions, or speech)?
A. vocal mirroring B. conversational engagement C. activity level D. emphasis
A company that has more than ________ employees and sales of more than $________ million per year is considered to be a "big" business.
A. 100/$5 million B. 100/$10 million C. 500/$5 million D. 500/$10 million