Which of the following is most likely to help build a learning organization?
A. Direct staff to avoid failure at all costs.
B. Create chaos to support new-idea generation.
C. Restrict training to save expenses and improve the balance sheet.
D. Encourage heated debates on every proposed idea.
E. Create a psychologically safe environment.
E. Create a psychologically safe environment.
To create a learning organization, managers must perform three key functions or roles: (1) build a commitment to learning, (2) work to generate ideas with impact, and (3) work to generalize ideas with impact. To generalize ideas with impact the staff can create a psychologically safe and comforting environment that increases the sharing of successes, failures, and best practices.
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