List three aspects of how a user describes a problem that can provide a support agent with valuable information about how to handle an incident.
What will be an ideal response?
Any three of the following:
What tone of voice is used?
Does the user sound angry or frustrated?
Does the user struggle with technical terms?
Does the user sound distracted?
Computer Science & Information Technology
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Any message that can be sent to a superclass object can also be sent to a subclass object.
Answer the following statement true (T) or false (F)
Computer Science & Information Technology
The main ____ is the interface that visitors use to move through a Web site.
A. site architecture B. navigation system C. frame system D. design architecture
Computer Science & Information Technology
________ is a program that is harmful or malicious to your computer
Fill in the blank(s) with correct word
Computer Science & Information Technology
The file type .rtf stands for________
Fill in the blank(s) with correct word
Computer Science & Information Technology