Which of the following is a guideline to be followed when using collaboration to resolve an interpersonal conflict?
a. Find common ground.
b. Avoid mental rehearsing.
c. Be emotionally engaged with your partner.
d. Avoid paraphrasing.
a. Find common ground.
The following are guidelines to be followed when using collaboration to resolve an interpersonal conflict: identify and own the problem; describe the problem in terms of behavior, consequences, and feelings; refrain from blaming or accusing; find common ground; mentally rehearse so that you can state your request briefly; disengage; respond with genuine concern; paraphrase and ask questions; seek common ground; and ask for alternative solutions.
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Network news programs, still expected to make a profit in despite having most of their advertisers move to the Internet and the fierce competition from cable news channels, have started ______ to attract consumers.
A. broadcasting more B. advertising their own news programs in the Internet C. incorporating entertainment, human interest, and celebrities D. more airy stories
Every speaker will not be skilled at highlighting important points and providing clear transitions to signal relationships.
Answer the following statement true (T) or false (F)
One way to give unity and enhance the sense of form and unity to your speech is to conclude by __________.
A. summarizing the main ideas B. challenging the audience C. returning to your introductory device D. making a personal reference
Speakers are said to pontificate when they __________.
A. offer judgments without any basis B. paraphrase remarks as proof C. assume one thing causes another D. rely on lay testimony