To determine the break-even level of output, management must know 1. fixed costs of operation 2. per unit variable costs of output 3. total sales
A. 1 and 2
B. 1 and 3
C. 2 and 3
D. 1, 2, and 3
Answer: D
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In most cases, you must be a manager or executive in a company in order to influence the quality of customer service
Indicate whether the statement is true or false
Which is true when choosing a location for a service desk?
A. Typically, service desks are not located near level two and level three support groups, as the service desk analysts will not learn to solve incidents on their own and will distract the level two and level three groups. B. It is accepted best practice to locate a service desk near level three support groups, but it is not a best practice to locate a service desk near a level two group. Service desks need to learn to be independent. C. In an internal service desk setting, it is not wise to locate the service desk near the customers as the customers will not follow proper procedures for contacting the service desk, and they will hinder the service desk's ability to resolve issues. D. Service desks may be located near a training department to recognize the need for ongoing education or in an area where operations can continue in the event of an emergency.
Which of the following statements related to attitudes toward women in society is incorrect?
a. In Kenya women are viewed as subordinate to men. b. In fundamental Islamic cultures, women are permitted to work only with other women. c. In the U.S. macroculture, women may choose to work or stay home to care for the family. d. Women in France hold a larger percentage of top management positions than do women in China.
Answer the following statements true (T) or false (F)
1. Unfreezing must happen only at the leadership level to begin a change project. 2. During Lewin’s stage of change, the organization is undergoing significant uncertainty and ambiguity. 3. Kotter’s model of change asserts that every change is different and that change can be implemented through a variety of different paths or steps in varying order. 4. According to Duck’s model, determination describes the emotional state of leaders when they first identify the need for change. 5. The Change Path Model provides thorough instructions for enacting change that should be followed closely to ensure success.