The nurse manager scheduled a meeting with a nurse who works on the unit. The nurse enters the nurse manager's office while talking on a wireless cellular phone

Question

To conserve time, which of the following statements by the nurse manager is the best response?
1. "Come on in and sit down. I'll write down what I want to talk about with you on this pad of paper."
2. "No reason to get off the phone. I think I can tell you briefly what I want you to understand."
3. "We'll need to meet at another time. I can't talk to you while you're on the phone."
4. "This is an unacceptable use of my time and yours, and will result in your termination from this organization."

Answer 1

Answer: 3

Rationale: The nurse manager must use effective communication techniques to facilitate time management. Sometimes technology can maximize the use of a person's time, and sometimes it can hinder it. When there is an overload of communication, this results in poor use of time by those involved. Good communication is fundamental to the effective use of resources. It is appropriate for the nurse manager to tell the nurse to come back at another time to meet. The nurse manager should not attempt to communicate with the nurse while the nurse is on his phone. This would result in information overload and ineffective information sharing during their meeting. The time would have been wasted. There is no reason to terminate the nurse, because there is nothing to suggest that this is a continued problem for the nurse.