The design of service processes is challenging because it involves a trade-off between ______.
a. customer expectations and product price
b. service provider expectations for profits and costs
c. customers’ expectations and service providers’ desire for efficiency
d. product price and delivery time
c. customers’ expectations and service providers’ desire for efficiency
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Meg hired a great candidate from UCLA who has a big career ahead, and every year since Meg insists on going on a recruiting visit to that campus. Meg is convinced that hiring from UCLA in the future will produce the same level of success. This is an example of a(n)
A. heuristic bias. B. professional effect. C. anchoring effect. D. availability bias. E. representativeness bias.
A speech about an event focuses on all of the following EXCEPT
a. something that happens regularly. b. something that happened once. c. something that marked our lives. d. something that never happened.
What is an asset?
a. anything of value or a resource of value that can be converted into stocks. b. anything of value or a resource of value that can be converted into cash. c. anything of value or a resource of value that can be converted into bonds. d. none of the above.
The time span during which cash is paid for goods and services, which are then sold to customers from whom the business collects cash, is called the ________
A) production time B) operating cycle C) accounting cycle D) sales time