Which might lead to an up sell? The service consultant _________
A. Recommends a lower quality and cheaper product
B. Provide the customer with the benefits of a higher priced service
C. Recommends performance upgrades that will not work on the customer’s car
D. Tell the customer they need four new tires when the old ones are not a problem
B. Provide the customer with the benefits of a higher priced service
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a. 3 b. 4 c. 5 d. 6
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Fill in the blank(s) with the appropriate word(s).
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