List and give examples of the four types of reference works discussed in the text
What will be an ideal response?
Dictionaries, encyclopedias, almanacs, and books of quotations.
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The Huffington Post is an example of a news _________ site
Fill in the blank with correct word
Fern wants to work with a group of experts to find the best solution for a quality assurance problem with her company's new product. However, the experts she wants to work with are all geographically distant from one another
In this circumstance, Fern should employ the A) nominal group technique. B) quality circle method. C) Delphi Method. D) decision by consensus technique.
Workplace _____ is abusive acts repeatedly committed by one person (or a group) against another
Fill in the blank with the appropriate word.
All of the following are suggestions for effective crisis communication EXCEPT
A) acknowledge the emotional component of the crisis. B) prepare in advance a statement that can be used if a crisis occurs. C) accept responsibility; do not blame other parties for the crisis. D) acknowledge the concerns of various audiences. E) de-emphasize the crisis by keeping the response as brief as possible.