Describe the three phases of development for supply chain concept
The three phases are: physical distribution, business logistics, and supply chain management. Physical distribution was developed during the 1960s with a focus on the outbound side of a producer. In other words, after a product was produced until it reached the customer with a focus upon minimizing the total cost of that phase. Business logistics added the inbound side with a continued focus upon lowest total cost. The third phase was supply chain management which focused on the extended enterprises and the three major flows—products, information and cash.
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Answer the following statements true (T) or false (F)
1.Our romantic partner is the person to whom we are mostly likely to tell our biggest lies. 2.Deception may occur in any of our personal relationships. 3.The degree to which others fulfill our expectations determines whether we will depend on or trust that person again. 4.Trust is a gamble that often carries some risk. 5.Willingness to forgive has nothing to do with gender.
Discuss the two potential difficulties that may arise when seeking advice from experts
What will be an ideal response?
Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
NetJets is a company that offers 1/16 or more ownership in a jet plane for a price beginning at $325,000. It gives purchasers privacy, convenience, and flexibility as well as saves them time since the plane is available within four hours unless it's booked by one of the other shareholders. This is most likely an example of
A. a low-involvement purchase that involves limited problem solving. B. a low-involvement purchase that involves extended problem solving. C. a high-involvement purchase that involves extended problem solving. D. a medium-involvement purchase that involves limited problem solving. E. a high-involvement purchase that involves routine problem solving.