Which of the following items identifies the category of norms that determines how group members communicate with one?

a) interactive norms
b) procedural norms
c) status norms
d) achievement norms
e) implicit norms


ANS: a

Communication & Mass Media

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During the question–answer period, if you do not know the answer to a question, it is acceptable to respond with "I don't know."

Indicate whether the statement is true or false

Communication & Mass Media

It's important in the introduction to link the topic to your listeners' lives and interests

Indicate whether the statement is true or false

Communication & Mass Media

Barbara was speaking about her family’s holiday traditions, and she made up a story about her grandmother to add interest. What did Barbara do wrong?

a. Her example was too long and she lost the interest of her audience.. b. Her example was not relevant so she confused her audience. c. Her example did not distinguish between real and hypothetical examples. d. Her example was farfetched so her audience did not believe her.

Communication & Mass Media

Malcolm said "um" or "uh" every time he got to a new PowerPoint slide in his informative speech. His instructor told Malcolm to reduce the number of ________ in his next speech.

A. inflections B. vocalized pauses C. vocal inflections D. fillers E. intonations

Communication & Mass Media