Which statistic indicates that the service desk or a level two or three analyst initially delivered an incorrect solution?
A. incidents resolved within target time percent
B. level one resolution rate percent
C. reopened percent
D. abandon rate percent
Answer: C
You might also like to view...
The buyer determines how much to pay for bonds by computing the present value of future cash receipts using thecontract rate of interest
a. True b. False Indicate whether the statement is true or false
Provide a brief overview of the benefits associated with ERP systems. How can a small to medium-size firm overcome the ERP shortcomings to achieve some or all of the benefits?
What will be an ideal response?
Acme Explosives Inc is an international producer of creative demolition products. Acme is all equity financed. Acme has too much cash, which it wants to distribute to its shareholders. Selected financial information for Acme is provided in the table
David Wylie is a director at Acme. Next Friday the board is meeting to vote on the format of the distribution. There are three choices on the ballot: (1 ) an extra dividend of $4 per share; (2 ) a stock dividend of 0.5 shares for each existing share; or (3 ) an open market stock repurchase to buy 28.5% of shares outstanding at a price of $14.04. As part of his compensation package, David has options to purchase one million shares at a price of $12 per share. If David's sole concern is his own wealth, then how should he vote at the board meeting? Selected Financial Information for Acme Corporation Cash $12,600M Market Capitalization $44,226M Shares Outstanding 3,150M Stock Price $14.04 Debt $0 A) Extra Dividend B) Stock Repurchase C) Stock Dividend
The standard form of a linear programming problem will have the same solution as the original problem
Indicate whether the statement is true or false