The stages of listening include
A. Noise, Hearing, Selecting, Attending,
Understanding, Evaluating,
Remembering, Responding
B. Hearing, Active Listening, Selecting,
Attending, Understanding, Environment
and Context.
C. Active Listening, Empathetic Listening,
Critical Listening.
D. none of the above.
A
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Answer the following statements true (T) or false (F)
1. Head nodding is an example of a turn-denying signal. 2. According to Deborah Tannen, overlapping talk usually occurs in a conversation when one person tries to exert control over another person. 3. Research shows that wearing an authoritative uniform increases the chances of gaining compliance for men but not for women. 4. One study reported in the text found that Germans use more backchannels than Americans do. 5. It is more difficult to judge rapport from nonverbal cues in a competitive context than in a cooperative context.
The need step of the motivated sequence develops
a. a necessary action b. an unsolved problem c. a thoughtful solution d. a solved problem
Changes in a speaker's rate, pitch, and pauses are referred to asvocal
a. intonation. b. variety. c. pauses. d. dialect.
Believing that our own cultural way of acting is right and normal, and all other ways of acting are only variants of the only really good way to act, is called ______.
a. ethnography b. ethnocentric bias c. egocentric bias d. autoethnography