________ is the management of one's emotions in order to induce a desired reaction in another individual

A) Emotional control
B) Self control
C) External labor
D) Emotional labor


Answer: D

Communication & Mass Media

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Unless you clearly direct audience members when to refer to a handout, they can become

distracted from your speech. Indicate whether the statement is true or false

Communication & Mass Media

Lisa is sitting on a jury that is listening to trial information that includes some medical jargon

Even though Lisa is actively listening, why is she still taking notes to take with her to deliberate with the other jury members in order to reach a verdict? A) to help her remember the details B) to help her paraphrase C) to help her empathize D) to help avoid external noise

Communication & Mass Media

Communication researcher Milton Bennett calls the ultimate other-oriented principle the "Platinum Rule," which states: __________.

A. Do to others as you would have them do to you. B. Do to others as you assume they themselves would like to be treated. C. Do to others the best you can do. D. Do to others what you think will benefit them most.

Communication & Mass Media

Behavioral questions ask interviewees to recount ways they have acted in previous situations that relate to their future behavior on the job

Indicate whether the statement is true or false.

Communication & Mass Media