What is CWB? Why does this matter to managers? Now provide an example of how CWB applies to your life currently.

What will be an ideal response?


Counterproductive work behavior (CWB) has a strong, negative relationship with job satisfaction. This means that it is important for managers to find ways to reduce CWB. This can be done in three key ways: (1) Organizations can limit CWBs by hiring individuals who are less prone to engage in this type of behavior. (2) Organizations should ensure they are motivating desired behaviors and not CWBs, for example, by designing jobs that promote satisfaction and by preventing abusive supervision. (3) If an employee does engage in CWBs, the organization should respond quickly and appropriately, defining the specific behaviors that are unacceptable and the requirements for acceptable behavior.

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Answer the following statement true (T) or false (F)

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Describe what is meant by service-oriented architecture (SOA).

What will be an ideal response?

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Mike and Susan built their "dream home." They insured their home for its full replacement cost

They also added an endorsement that will pay up to an additional 20 percent of the policy limit in case the cost of rebuilding the home after a loss is greater than the policy limit. The basis under which Mike and Susan insured their home is called A) actual cash value. B) valued policy coverage. C) extended replacement cost. D) guaranteed replacement cost.

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Which of the following is an example of what Mitroff and Denton characterized as the socially responsible model of spirituality?

A. YMCA B. Ben & Jerry's C. Cirque Du Soleil D. Alcoholics Anonymous

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