Mrs. Casanello had a breast biopsy last Friday. She calls Wednesday afternoon and asks if the results are back yet. The results came in Wednesday morning, and you know that the results were good: there is no malignancy. What should you tell Mrs. Casanello?
A. Make an appointment for next Tuesday for Mrs. Casanello to come in for a follow-up and find out the results.
B. Tell Mrs. Casanello that you will tell the doctor to call her back.
C. Avoid the issue by telling her that the results are not in yet.
D. Since the results were good, you should tell Mrs. Casanello and relieve her fears as soon as possible.
E. Tell Mrs. Casanello that you will check with the doctor and someone will call her as soon as the results have been interpreted.
Answer: E
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